Privacy Policies

Last Updated: [17-01-2025]

Welcome to Neel Foods (www.neelfoods.com). By accessing or using our website [www.neelfoods.com] and purchasing products or services through our WooCommerce platform, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

Introduction

Welcome to Neel Foods www.neelfoods.com ! We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the IT Rules.

By accessing or using our website (www.neelfoods.com), you agree to this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect the following types of information :
  • By placing an order on our Site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • These Terms apply to all users of the Site, including browsers, customers, merchants, and contributors of content.
  • We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes your acceptance of any changes.

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (e.g., credit card or UPI information processed through secure third-party payment gateways).

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (e.g., pages visited, time spent
  • In the event of a failed transaction, the amount will be automatically refunded by Razorpay as per its refund policies. Contact Razorpay’s support team for further assistance.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:
  1. To process and fulfill orders.
  2. To improve our website, products, and services.
  3. To personalize user experience.
  4. To communicate with you about your orders, offers, and updates.
  5. To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:
  • Service Providers: Such as shipping companies, payment gateways, and customer support tools.
  • Legal Authorities: To comply with laws, regulations, or legal processes.
  • Business Partners: In the case of a merger, acquisition, or sale of assets.

All third parties receiving your data are obligated to handle it securely and only for specified purposes.

4. Data Storage and Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. Payment information is processed securely by trusted third-party gateways like Razorpay, PayPal, or Stripe.
Despite our best efforts, no online platform is entirely secure. Use our website at your own risk

5. Your Rights

As an Indian customer, you have the following rights:
  1. To access and review the personal data we hold about you.
  2. To request corrections to inaccurate information.
  3. To withdraw consent for specific data uses (e.g., marketing emails).
  4. To request the deletion of your personal data, subject to legal obligations.
To exercise your rights, email us at [Your Email Address].

6. Retention of Information

We retain your personal data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer required, your data will be securely deleted.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing your data.

8. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have collected such data, contact us immediately.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:
  • Email: contact@neelfoods.com
  • Phone: +91 99024 80534
  • Address: 123, 5th cross Venkatadri Lake View, 56010, behind Hosa Road, Parappana Agrahara, Bengaluru, Karnataka 560100
  • By continuing to use our Site, you acknowledge that you have read, understood, and agree to these Privacy Policies above .

Main Menu